Refund policy

The Curl Alchemist Return Policy

Returns & Refunds

At The Curl Alchemist, we take pride in offering high-quality hair care products to support your curl journey. If you are not completely satisfied with your purchase, we are here to help!

Eligibility for Returns

• Returns are accepted within 14 days of receiving your order.

• Products must be unused, unopened, and in their original packaging for hygiene and safety reasons.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Opened, used, or damaged products (unless faulty).

• Digital products or gift cards.

• Sale or clearance items (unless defective).

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at flourish@thecurlalchemist.co.nz within 7 days of delivery. Include your order number and clear photos of the issue so we can assist you with a replacement or refund.

How to Return an Item

1. Email us at flourish@thecurlalchemist.co.nz with your order details and reason for return.

2. Once approved, you will receive return instructions.

3. Ship the item back using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item is faulty.

Refunds

• Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

• Shipping costs are non-refundable.

• If your return is rejected (e.g., used or damaged items), we will notify you via email.

Exchanges

We do not offer direct exchanges. If you need a different product, please return your item and place a new order.

Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check with your bank or payment provider. If you still need help, contact us at flourish@thecurlalchemist.co.nz.

We appreciate your support and are here to help with any questions!